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Due to Covid-19, we are operating with limited staff and are experiencing a higher than normal volume of orders. Our fulfillment time can be up to 10 business days, please consider this when making a purchase and plan ahead if possible. If you've selected the in-store pickup option, please note that fulfillment time is 7 business days - you will receive an email when your order is ready for pickup. Thank you for your patience.

  • STORE HOURS

    BUSINESS HOURS:
    *For all regular business hours please visit our locations page.
    Friday, December 24th:
    10-4
    Saturday, December 25th:
    CLOSED for Christmas
    Sunday, December 26th:
    11-5
    Monday, December 27th:
    11-7
    Tuesday, December 28th:
    11-7
    Wednesday, December 29th:
    11-7
    Thursday, December 30th:
    11-7
    Friday, December 31st:
    11-4
    Saturday, January 1st:
    CLOSED for New Year
    Sunday, January 2nd:
    12-5
  • ONLINE ORDERS

    TO RECEIVE YOUR PACKAGE BY DECEMBER 24TH PLEASE PLACE YOUR ORDER BY DECEMBER 3RD
    *Shipping times vary depending on your location. If you are local and would like to pick up your order instead, please call us at 1-800-603-8580.
    *Due to weather issues in BC, shipments going to the province may be significantly delayed - please see our shipping page for a list of communities that are not currently serviceable
    *Express shipping options are available at checkout for last minute orders - please see our shipping page for details or here for estimated delivery time based on your province/state

    SHIPPING & SERVICE SCHEDULE
    *Expect longer order fulfillment times during the holiday season - up to 10-12 business days. Please be patient.
    *There may additional delivery delays due to courier volume - this is out of our control
    Friday, December 24th:
    9-3. Orders will be shipped by January 8th
    Saturday, December 25th:
    CLOSED for Christmas
    Sunday, December 26th:
    CLOSED. Orders will be shipped by January 11th
    Monday, December 27th:
    9-5. Orders will be shipped by January 11th
    Tuesday, December 28th:
    9-5. Orders will be shipped by January 12th
    Wednesday, December 29th:
    9-5. Orders will be shipped by January 13th
    Thursday, December 30th:
    9-5. Orders will be shipped by January 15th
    Friday, December 31st:
    9-3. Orders will be shipped by January 15th
    Saturday, January 1st:
    CLOSED for New Year. Orders will be shipped by January 15th
    Sunday, January 2nd:
    CLOSED. Orders will be shipped by January 18th
    Monday, January 3rd:
    9-5. Orders will be shipped by January 18th
    Tuesday, January 4th:
    9-5 (RETURN TO REGULAR SERVICE). Orders will be shipped by January 18th

 

FREQUENTLY ASKED QUESTIONS

 

Are holiday orders guaranteed to arrive by Christmas? 
Unfortunately, with the holiday rush, we are unable to guarantee any ship dates with our free ground service. We have to ship the orders in the same order they are placed in order to be fair to all of our customers. You can select one of our expedited shipping options to get your order more quickly.

Where is my in-store pickup order? 
You will receive an email with confirmation that your order is ready to be picked up, and your order status will change from "Awaiting Fulfillment" to "Shipped". It is currently taking us about 7 business days to fulfill in-store pickups. If coming from out of town, we recommend calling our head office at 1-800-603-8580 or our retail location at 905-845-1561 to verify that your order is ready to be picked up, prior to making the trip to retrieve your order. Please print your order confirmation when picking up at the store to avoid having to wait in line.

Can my bindings be installed? 
We offer a free binding install for customers picking up their order in-store, we will need the skiers boot to set the bindings. Binding installs cannot be done prior to pick up and are not available for orders being shipped.

What does "Awaiting Fulfillment" mean? 
When your order status reads "Awaiting Fulfillment", this means we have received your order and are in the process of preparing your order for shipment. Please keep in mind our fulfillment times vary throughout the year. Our current fulfillment time is 10-12 business days due to the volume of orders. 

RETURN POLICY

Products purchased at the store at REGULAR PRICE can be returned within 7 days of purchase.
Online orders can be returned within 14 days of the day the package was received, all apparel purchased on sale is final.

For our full Return Policy, please click here.