FREQUENTLY ASKED QUESTIONS

 

Are holiday orders guaranteed to arrive by Christmas? 
Unfortunately, with the holiday rush, we are unable to guarantee any ship dates with our free ground service. We have to ship the orders in the same order they are placed in order to be fair to all of our customers. You can select one of our expedited shipping options to get your order more quickly.

Where is my in-store pickup order? 

You will receive an email with confirmation that your order is ready to be picked up, and your order status will change from "Awaiting Fulfillment" to "Shipped". It is currently taking us about 1-2 business days to fulfill in-store pickups for the Oakville location and 7 business days to fulfill Collingwood. If coming from out of town, we recommend calling our head office at 1-800-603-8580 or our retail location at 905-845-1561 to verify that your order is ready to be picked up, prior to making the trip to retrieve your order. Please print your order confirmation when picking up at the store to avoid having to wait in line.

Can my bindings be installed? 
We offer a free binding install for customers picking up their order in-store, we will need the skier's boot to set the bindings. Binding installs cannot be done prior to pick up and are not available for orders being shipped.

What does "Awaiting Fulfillment" mean? 
When your order status reads "Awaiting Fulfillment", this means we have received your order and are in the process of preparing your order for shipment. Please keep in mind our fulfillment times vary throughout the year. Our current fulfillment time is 10-12 business days due to the volume of orders. 

RETURN POLICY

Products purchased at the store at REGULAR PRICE can be returned within 7 days of purchase.
Online orders can be returned within 14 days of the day the package was received; all apparel purchased on sale is final.
Christmas exchange/store/online credit until Jan 6th
For our full Return Policy, please click here.