01. What days do we ship to the USA and Canada?
-We ship to the United States on Tuesday and Friday morning. During Nov, Dec, and Jan we add additional shipping days as we need them to keep up with the inevitable increase in orders. We ship within Canada Monday-Friday.
02. Do I have to pay duties and taxes?
-All orders shipped within Canada are subject to the applicable provincial taxes of the destination province. For example, in Ontario (13%) is charged but if we are shipping to BC you would only pay the 5% tax.
-For orders going to The United States we will cover all the duties and additional fees.
03. My tracking number says “shipment information sent to FedEx” Has it shipped?
-We are located in Canada and we need to send all our orders going to the USA through US customs. US Customs is open Monday-Friday 9-5. If we send a package out on Friday it will say “shipment information sent to FedEx” until your package is scanned through Customs and enters the FedEx system. Please note the estimated delivery date that you see with your tracking number is accurate even if Customs is yet to process your package.
04. The website says product unavailable. Do you still have it?
-When you see product unavailable it means we do not have the product at our warehouse location. Please feel free to give us a call and we can check our retail locations and see if we have the item available anywhere else.
05. Can I buy items in the store, online?
-Although we both operate under the same Corbetts banner we do have 2 different inventories. If you see an item in the store and would like to ship it to a different location please call the online store with the product SKU and shipping address. We will try our best to work with you and find a solution. Because we are shipping the item(s) as opposed to selling it in the store there might be a difference in price.
06. My order has been shipped, when can I expect it?
-To see shipping times within Canada click here. To see shipping times going to USA click here. Please keep in mind that these maps are only representative of the transit time. We normally take two to three business days (depending on volume of orders) to get your order picked, packed and out the door.
07. Can I use my Corbetts Gift Card Online?
-All product online can be purchased with a gift card, however to use and process the gift card we need to take your order over the phone. Please give our online department a call Monday-Friday between 9am-5pm and any of our customer service representatives can process your order with a gift card. Contact us at 1-888-766-9360
08. Why is my payment method for my order being declined?
-If you are having issues checking out with your online order at the payment screen please triple check your billing information is correct on your order. If you are still receiving a declined or error message, please contact our online department Monday- Friday 9am-5pm at 1-888-766-9360 or e-mail us at email@example.com and we can help process your order over the phone.
09. What does "Awaiting Fulfillment" mean?
-When your order status reads "Awaiting Fulfillment", this means we have received your order and are in the process of preparing your order for shipment. Please keep in mind our fulfillment times vary throughout the year. Our current fulfilment time is 6-8 business days.
10. Can I checkout with my Credit Card?
-PayPal is our payment provider, and when you select "PayPal" at checkout, you will be redirected to the PayPal page. At that page, there is the option to sign into your PayPal account, OR a button that reads "Pay with a credit or Visa Debit card" where you can enter your credit card information and complete your transaction.
11. How long do I have to pick up my online order at the retail location?
-Orders must be picked up within 60 days of receiving the email notification. If you do not pick up your order, we will cancel your order and refund 50% of your order total.
02. Do you offer CSIA or similar discounts?
-Please contact the retail location for information.
03. How can I sign up for the newsletter? Will the email include notification of sales?
-Scroll to the bottom of any page on Corbetts.com you will see a spot to put your email address and hit subscribe. By subscribing to our newsletter you will be kept in the loop abut all our upcoming sales and events.
RETURNS & WARRANTIES
01. What is the return policy? Is it different from clearance to regular price?
-Corbetts.com honors a 14 day money-back policy on all regular priced merchandise. If you are not satisfied with your purchase and the product(s) are new and unused with the tags and labels attached, you may return the product(s) for a full refund.
-You have 14 days from receiving your item to start the return process.
Please see our Returns page for additional information.
02. Can I return an item to the retail location? Pick up vs shipped?
-You may certainly return an item to the store. If we shipped you an item and you would like to return it to the store we charge a $20 restocking fee. If you are local and able to drop the item off we recommend coming in to the shop to pick your order up and ensure the item will work for you.
03. I think I have a warranty issue?
-If you feel like you have an item that is experiencing warranty issues please take pictures of the problem and send them to firstname.lastname@example.org. Please also include any information relating to your purchase so we can reference your original invoice.
01. How long will it take until I can pick up my order?
-It usually takes us 72 hours to get an online order transferred to the retail location for pick up (this can vary depending on the time of year and order volume). We are not open on the weekend so any orders placed Friday afternoon, Saturday or Sunday will not be at the store until Tuesday at the earliest. You will receive an email confirming your order is available for pick up when it arrives at the store. Your order status will change from "Awaiting Fulfillment" to "Shipped" and you will receive an email notification when it is ready for pickup. If coming from out of town, we recommend calling our head office at 1-800-603-8580 or our retail location at 905-845-1561 to verify that your order is ready to be picked up, prior to making the trip to retrieve your order. Please have your order number and details available when picking up at the store.
*While our retail store is closed for the summer, online order pickups will be available at our Head Office location, for our hours and location, click here.
02. What are the store hours?
-Please click here for store hours.
03. What do I do with my old junior equipment?
-If your equipment is 2 years old or newer we will offer you in store credit. Compensation will be based on the condition of the items. Please bring your items in to the store for evaluation. Please click here for additional information.
01. Binding Installation information
-We offer free installation on all ski and binding orders that are picked up at our retail location. If you would like to take advantage of this great offer please select in-store pick up. We will require you to bring in a boot so we can set the bindings up correctly. Please note that this is not usually a same day service due to volume of installs that need to be completed, if you are travelling from out of town, please call ahead.
-We no longer offer Binding Installs on online orders being shipped out. For liability and insurance reasons we cannot install bindings without having the customer present.