Are holiday orders guaranteed to arrive by Christmas? 
Unfortunately, with the holiday rush, we are unable to guarantee any ship dates with our free ground service. We have to ship the orders in the same order they are placed in order to be fair to all of our customers. You can select one of our expedited shipping options to get your order more quickly.

Where is my in-store pickup order?
You will receive an email with confirmation that your order is ready to be picked up, and your order status will change from "Awaiting Fulfillment" to "Shipped". It is currently taking us about 1-2 business days to fulfill in-store pickups for the Oakville location and 7 business days to fulfill Collingwood. If coming from out of town, we recommend calling our head office at 1-800-603-8580 or our retail location at 905-845-1561 to verify that your order is ready to be picked up, prior to making the trip to retrieve your order. Please print your order confirmation when picking up at the store to avoid having to wait in line.

Can my bindings be installed? 
We offer a free binding install for customers picking up their order in-store, we will need the skier's boot to set the bindings. Binding installs cannot be done prior to pick up and are not available for orders being shipped.

What does "Awaiting Fulfillment" mean?
When your order status reads "Awaiting Fulfillment", this means we have received your order and are in the process of preparing your order for shipment. Please keep in mind our fulfillment times vary throughout the year. Our current fulfillment time is 10-12 business days due to the volume of orders.

IN-STORE HOLIDAY RETURN POLICY:
We offer an extended return window until January 5^th for holiday purchases. NO refunds will be issued after 7 days from purchase date. Holiday purchases are valid for credit or exchange only, until January 5^th. No price matching after Dec 25^th. Excludes FINAL SALE items.

ONLINE HOLIDAY RETURN POLICY:
We offer an extended return window on purchases made between November 27^th-January 5^th – if outside the regular 14 day return window period, a store credit will be offered up until January 5th. Excludes FINAL SALE items.

For our full Return Policy, please click here.