1. What if I have equipment in the Tech Shop with a pick up date after the 18th?
We will be doing our best to have all equipment ready before we close. There will still be some staff at the store until the end of the week, just give the store a call at 905-845-1561 to organize a pick up.
2. What do I do if I selected in-store pickup for an online order?
Please contact our online Customer Service team at email@example.com or 1-800-603-8580 - we will arrange a different pick up option or simply ship your order.
3. Can I still shop online?
Yes, we are still processing online orders. Please note that response times to inquiries and order fulfillment may be longer than usual as we are operating with fewer staff in office.
4. I've returned an item back to you, when can I expect a refund?
If you already have a return in transit back to us, unfortunately we will not be able to receive it at our office and it will be held at the courier until further notice. Once we are able to re-open, we will process your return and issue the refund. This could be 2-4 weeks from March 24, 2020.
5. Am I still able to open a return for a recent purchase?
Yes, you can still contact us at firstname.lastname@example.org to start the return process, although we won't be able to process the return until we are able to re-open. We will reach out to you with return instructions once we are back in the office. For a full update on return policy changes due to COVID-19, please see our Returns Policy page.