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    • COVID-19 Statement
      Updated March 24, 2020

      To our Valued Customers and Community,

      Amid the current situation, you can still shop with us online, however your online purchase may take a little longer to get to you.

      Bear with us through these trying times and we’ll ship your items to you when we're able to. Your orders will be confirmed by our customer service reps that are working remotely and can help you with any questions you might have, they can be reached via live chat or at info@corbetts.com

      Thank you for your patience and support,

      Stay Safe!

      Corbetts Ski + Snowboard Team

 

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FAQ's

1. What if I have equipment in the Tech Shop with a pick up date after the 18th?
We will be doing our best to have all equipment ready before we close. There will still be some staff at the store until the end of the week, just give the store a call at 905-845-1561 to organize a pick up.

2. What do I do if I selected in-store pickup for an online order?
Please contact our online Customer Service team at info@corbetts.com or 1-800-603-8580 - we will arrange a different pick up option or simply ship your order.

3. Can I still shop online?
Yes, we are still processing online orders. Please note that response times to inquiries and order fulfillment may be longer than usual as we are operating with fewer staff in office.

4. I've returned an item back to you, when can I expect a refund?
If you already have a return in transit back to us, unfortunately we will not be able to receive it at our office and it will be held at the courier until further notice. Once we are able to re-open, we will process your return and issue the refund. This could be 2-4 weeks from March 24, 2020.

5. Am I still able to open a return for a recent purchase?
Yes, you can still contact us at info@corbetts.com to start the return process, although we won't be able to process the return until we are able to re-open. We will reach out to you with return instructions once we are back in the office. For a full update on return policy changes due to COVID-19, please see our Returns Policy page.