1. What if I have equipment in the Tech Shop?
At this time we are not doing any pickups for the safety of our staff. Once our distribution centers re-opens please reach out to us at 1-800-603-8580 and we can arrange a pickup.
2. What do I do if I selected in-store pickup for an online order?
Please contact our online Customer Service team at firstname.lastname@example.org or 1-800-603-8580 - we will arrange a different pick up option at a later time or simply ship your order.
3. Can I still shop online?
Yes, we are still processing online orders. Please note that response times to inquiries and order fulfillment may be longer than usual as we are operating with fewer staff in office.
4. I've returned an item back to you, when can I expect a refund?
If you already have a return in transit back to us, unfortunately we will not be able to receive it at our office and it will be held at the courier until further notice. Once we are able to re-open, we will process your return and issue the refund. This could be 2-4 weeks from May 6, 2020.
5. Am I still able to open a return for a recent purchase?
Yes, you can still contact us at email@example.com to start the return process, although we won't be able to process the return until we are able to re-open. We will reach out to you with return instructions once we are back in the office. For a full update on return policy changes due to COVID-19, please see our Returns Policy page.